They have found it increasingly difficult to attract good quality community health representatives, they have had to navigate adverse market conditions, and also SWAP has experienced higher than usual fraud and corruption.
ThinkPlace worked with SWAP and Innovations In Healthcare (SEAD) to run a user-centric strategic design process. First, ThinkPlace brought together the entire organisation to discuss the current competitive landscape and the challenges they are experiencing on the ground. This was a critical contribution to the overall strategy as it allowed the staff to genuinely contribute to the strategic direction of the organisation, while generating excitement and engagement in their collective future vision.
ThinkPlace then facilitated a more focused 2 day session with the senior leadership team. The original objective of this 2 day workshop was to refine the strategic plan, but it became clear that in the backdrop of recent events, the leadership team was now fractured. ThinkPlace facilitated the team to design strategies to improve on this entrenched dynamic so that the organisation could respond to these adverse events from a stronger position.
By pivoting on the focus of the workshop, ThinkPlace helped the team become stronger, be better positioned to work through these issues and re-center around the their “why”: the reason they were working with SWAP in the first place. We had also co-designed a comprehensive strategy which outlined how the organisation will respond to the challenges it was facing, and also grow and strengthen in the next 3 years. The full strategic document can be found here.